Frequently Asked Questions
Thinking about having your cake made at Cakes by Gina? Here are some of the most commonly asked questions about our services. Each of our tasty creations is custom-made from start to finish. No matter kind of cake you have envisioned, we can bring it to life. While we are an appointment-based service, we are happy to sit down with you for a simple consultation. If you have a question that you don’t see answered on this list, feel free to give us a call or contact us below.
We want you to enjoy your experience with us. Bring an appetite to taste some delicious cakes. It helps us if you bring ideas of the cakes that you like, color swatches, vision board, etc. We do try to design something special for each customer based on the ideas given.
Our cakes are priced based on design and amount of servings. We start at $6 per servings on buttercream iced cakes. 3D cakes are priced according to production time and difficulty.
We do not charge tax on our cakes. You will only see a tax charge assessed when you rent items such as a cake stand or have your cake delivered. Our cake delivery fee starts at $125 + TAX and is based on distance.
Not necessarily! If you know what you want with regard to flavor and design, we can consult with you over the phone or via email. However, if you feel the need to meet with us and sample our cakes, we highly recommend to book an appointment in advance to ensure that a design consultant will be available to assist you!
Since all of our cakes are custom made, a minimum of 2 weeks notice is required on all orders. To order we require a 50% deposit and with a signed contract and non-refundable deposit to be placed into production.
We do require a non- refundable deposit to place the order. For weddings we require 35% of your total contract. For special occasion cakes we require 50% of your order. Please keep in mind we are more about quality than quantity.
We need a minimum of 2 weeks notice on all orders. We sometimes have cupcakes and cake balls available for purchase however for a custom cake we would need more notice.
We accept all major credit cards Visa, Mastercard, American Express, and Discover as well as checks and cash.
Yes, we deliver in the Houston and its surrounding area. When delivery is more than 2 hours from our address, please call us so that we can analyze the delivery options.
We deliver and set up anywhere in the Greater Houston area. Our fee is based on distance and typically starts at $125. When your wedding cake is delivered, we send two members from our team, one of which is a master decorator to ensure that your cake looks picture perfect. We will also make sure to add any floral, based on your final design. We can also add fresh flowers and toppers to your cake upon our delivery and set up.
In the event you need to cancel your order, please send us an email to email@example.com. All cancellations must be done in writing.
We have many talented artists at Cakes by Gina and we can recreate almost anything you find online! We do, however, have certain restrictions when it comes to copyright issues with certain brands.
We are known for our 3d cakes. If you dream it.. We make it!!
If you are not serving the cake within 2 hours after pick-up, you do need to refrigerate your cake. We use real milk, butter, and eggs and it is important for those to stay fresh. It is best to pull your cake out of the fridge at least 2-3 hours before the event. We feel our cakes are best enjoyed at room temperature.
We take pride in everything we do. Our cakes are freshly baked the week of your event. We do not freeze any of our produced goods. We make our cake icings daily, silky french buttercream fillings and we do use ingredients like butter, eggs, sugar ….and our skill level is second to none!
We will provide a box for your caterer or coordinator to place your topper in and there will be clear instructions attached to the top of the box so you can properly freeze your cake topper. If done correctly, you will be enjoying a yummy cake on your 1 year anniversary! We believe in the tradition of freezing the anniversary cake topper however, if you would like a fresh one made one year later you can order one for $60 which is smooth iced or simply decorated with “Happy Anniversary” on the cake board.
We do not ship cakes, due to that we use butter and dairy products as part of our production.
We do not offer classes at this time. We do offer internships for students that are studying baking and pastries and are required to intern before graduation.